Job Details

Summary

The Accounts Receivable Specialist is responsible for managing and maintaining the company’s accounts receivable process. This includes ensuring timely and accurate invoicing, handling queries from customers and internal business stakeholders, monitoring outstanding balances and following up with customers on overdue accounts. The specialist will work closely with Finance, Operations and other internal stakeholders within the business to ensure smooth financial operations and accurate financial reporting.

Responsibilities:

• Responsible for the day-to-day operations within the AR team, including billing, client queries, cash collection and account reconciliation.
• Work closely with Operations and other internal departments to ensure billing correctness and minimising client queries.
• Liaising with customers via email and phone to resolve any issues and escalations.
• Review and approve customer invoices, credit memos, and adjustments to ensure accuracy, completeness, and adherence to contractual terms and company policies.
• Monitor accounts receivable aging reports and follow up on overdue accounts, working closely with sales, customer service, and other internal stakeholders to resolve billing discrepancies and disputes.
• Be an integral team player to improve procedures and implement new policies that will further develop and enhance the team’s performance and success.
• Analyse AR trends and metrics, such as DSO (Days Sales Outstanding) and bad debt reserves, to identify areas for improvement and implement strategies to optimize cash flow and reduce aged receivables.
• Collaborate with cross-functional teams, including sales, finance, operations, and legal, to streamline processes, resolve issues, and drive continuous improvement in AR operations.
• Work to tight deadlines and prioritise duties accordingly.
• Ensure that customer records are correct and up to date, updating when required.
• Provide ad-hoc reports on billing and collections when required for management analysis.

Qualifications:

• 2+ years in accounts receivables or finance role.
• Strong attention to detail and accuracy.
• Experience with accounting software (e.g., SAP, Oracle).
• Knowledge of AP processes and reconciliation.
• Strong problem-solving abilities.
• Ability to manage a high volume of transactions.
• Familiar with accounting best practices and tax requirements.
• Strong communication skills, both written and verbal.
• Proficient in Excel.
• Bachelor’s degree in Accounting or Finance preferred.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access