Job Details

Role & Responsibilities

• Onboard new Canadian payroll clients—either by migrating from their previous payroll provider or setting up payroll from the ground up..
• Process accurate payroll runs on weekly, bi-weekly, semi-monthly, or monthly frequencies as required by each client.
• Review, investigate, and resolve payroll discrepancies promptly while maintaining complete documentation.
• Assist clients in managing source deductions such as CPP, EI, and income tax, along with other employer-provided benefits and retirement savings plans.
• Support clients and employees with questions related to tax deductions, TD1 forms, ROEs, and year-end reporting (T4/T4A).
• Analyze and support corrections related to pay statements, T4/T4A forms, and other payroll-related documents.
• Identify recurring issues and provide insights or recommendations to internal product and process teams.
• Create, update, and maintain onboarding documentation, SOPs, and support materials.
• Periodically update the knowledge base to improve client self-service capabilities.
• Handle personal and confidential employee information in strict adherence to privacy and data-security policies.
• Proactively collect client feedback and propose improvements to onboarding, payroll processing, and overall support experience.

Preferred Candidate Profile

• Minimum 5–8 years of experience in Canadian payroll processing, HRIS onboarding/offboarding, and payroll support.
• PCP or CPM certification from the National Payroll Institute is a strong advantage.
• Hands-on experience with Canadian payroll software such as ADP, Ceridian Dayforce, QuickBooks, or Sage is a plus.
• Excellent understanding of federal and provincial payroll legislation, including statutory deductions, ROE management, vacation/accrual rules, and year-end reporting.
• Strong familiarity with administering health/dental/vision benefits, RRSP/Group RRSP contributions, and other taxable/non-taxable benefits.
• Experience developing and maintaining onboarding/offboarding documentation and client support resources.
• Exceptional attention to detail and strong analytical skills.
• Excellent written, verbal, and interpersonal communication skills.